The Mission of Fine Grinding Corporation is to meet or exceed customer expectations for quality, delivery, and cost effectiveness. This is accomplished by optimizing the existing processes for grinding, blending and screening dry industrial chemicals, as well as identifying potential new technologies and services to enhance existing customer relationships, and to provide entry into new markets and customers.

Quality Policy

The Quality Policy of Fine Grinding Corporation is to continually improve the effectiveness of the Quality Management System so that customers are satisfied. We accomplish this by providing an atmosphere where the entire staff is motivated to achieve the quality objectives.

Quality Objectives

1. To increase customer base.
2. To provide a finished product within specifications all of the time and reduce rework.
3. To provide on time delivery that meets or exceeds the customer requirements.
4. To continually improve customer satisfaction and customer communication (promoting continual improvement throughout the support processes.)

Quality Metrics

1. Growth in sales (customer retention)
2. Percent of FGC shipments without rework
3. Percent of FGC deliveries to customers made on time
4. Percent of FGC deliveries without customer complaints
5. Customer Satisfaction